Privacy Policy

Welcome to Wellness Way Medical Assistance ("we," "our," or "us"). We provide healthcare facilitation, medical treatment management, medical second opinions, global healthcare networking, and cost containment services. We are committed to safeguarding your personal data and sensitive medical information in compliance with applicable healthcare regulations and data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL).

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

• Personal Identity & Contact Information: Full name, email address, telephone/WhatsApp number, date of birth, nationality, and home country address.
• Medical & Health Information: Medical records, diagnosis reports, doctor notes, lab test results, imaging reports, second-opinion consultation requests, and treatment histories submitted for care coordination.
• Insurance & Coverage Data: Policy number, insurer details, Guarantee of Payment (GOP) records, and cashless treatment verification details.
• Technical & Website Usage Data: IP address, browser type, operating system, pages visited, and general usage statistics collected via cookies and tracking tools.

2. How We Use Your Information

We process your personal and health information solely for legitimate operational and medical coordination purposes, including:

• Coordinating medical consultations, hospital admissions, and healthcare treatments across our accredited global healthcare network.
• Facilitating Medical Second Opinions with board-certified clinical specialists.
• Administering GOP (Guarantee of Payment) verifications and cashless hospitalization arrangements with your insurance provider.
• Optimizing treatment logistics, transportation, accommodation, and continuous post-treatment follow-up care.
• Responding to inquiries submitted via our contact forms, email, or official WhatsApp channels.
• Complying with statutory medical records retention requirements, legal obligations, and regulatory healthcare standards.

3. Legal Basis for Processing

We process your data strictly based on:

• Explicit Consent: Provided by you or your authorized guardian/insurer when submitting medical records for facilitation.
• Contractual Necessity: To fulfill healthcare coordination and TPA management agreements.
• Vital Interests & Legitimate Healthcare Needs: Ensuring accurate and urgent medical coordination.
• Legal Compliance: Adhering to applicable UAE and international healthcare governance regulations.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal or health data. We share information only with authorized parties essential to your medical care and coverage:

• Accredited Healthcare Providers: Vetted hospitals, clinics, diagnostic centers, and specialists involved directly in your treatment or second opinion.
• Insurance Partners & TPAs: Your designated health insurance company or underwriting partner for eligibility verification and claims settlement.
• Logistics & Support Partners: Dedicated medical transport or accommodation partners where specifically requested as part of medical management.
• Regulatory & Legal Authorities: When strictly required by law, court order, or competent regulatory bodies.

5. Cross-Border Data Transfers

As part of our Global Healthcare Network spanning multiple countries, your medical records may be securely transferred to accredited medical facilities located outside your country of residence. All international data transfers are protected under strict confidentiality agreements, encryption protocols, and data protection compliance safeguards.

6. Data Security & Storage

We implement robust technical and organizational security controls to protect your personal and clinical records against unauthorized access, loss, or alteration. These measures include encrypted communications (SSL/TLS), restricted role-based access controls, and secure data storage infrastructures.

7. Your Data Protection Rights

Under the UAE Personal Data Protection Law and applicable international privacy frameworks, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of incomplete or inaccurate data.
• Request deletion or restriction of your personal data, subject to mandatory medical records retention laws.
• Withdraw consent for optional non-essential communications at any time.

8. Cookies and Tracking Technologies

Our website uses standard cookies and analytical tools to enhance user browsing experience, monitor website performance, and maintain security. You can adjust your browser settings to decline cookies if you prefer.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements in our healthcare services, regulatory requirements, or legal standards. The updated date will always be indicated at the top of this page.